Terms of Service

Welcome to Boutique de Fleurs. By accessing or purchasing from us (the “Site”), you agree to be bound by the following Terms & Conditions. Please read them carefully before using our services.

1. General Information

  • This Site is operated by Boutique de Fleurs.

  • By using the Site, you confirm that you are at least 18 years old, or have the consent of a parent/guardian.

  • We reserve the right to update, modify, or replace these Terms at any time. 

2. Products & Services

  • All products (including flowers and gifts) are subject to availability.

  • Flowers are natural products, and substitutions may be made if specific blooms are unavailable. We ensure replacements are of equal or higher value and quality.

  • Product images on the Site are for illustration purposes only; actual arrangements may vary slightly.

3. Orders & Payments

  • Orders are confirmed once payment has been successfully processed.

  • We accept payments through Shopify’s secure checkout (credit/debit cards, online payment methods).

  • Prices are displayed in PKR  and are inclusive of applicable taxes unless otherwise stated.

  • We reserve the right to cancel or refuse any order at our discretion.

4. Delivery Policy

  • We deliver within specified regions.

  • Same-day delivery may be available for orders placed before 2pm.

  • Delivery times are estimates and may vary due to traffic, weather, or unforeseen circumstances.

  • Customers must provide accurate delivery details. We are not responsible for failed deliveries due to incorrect or incomplete information.

5. Returns & Refunds

  • Due to the perishable nature of flowers, all sales are final.

  • Refunds or replacements are only offered if:

    • The product arrives damaged or in poor condition, OR

    • The wrong item was delivered.

  • To request a refund or replacement, please contact us within 24 hours of delivery with photos as proof.

6. Personal Messages & Notes

  • Customers may include a personal message with their order.

  • We reserve the right to refuse messages that contain offensive, inappropriate, or unlawful content.

7. Intellectual Property

  • All content on this Site (images, text, logos, designs) is owned by or licensed to Boutique de Fleurs.

  • You may not copy, reproduce, or use our content without written permission.

8. Limitation of Liability

  • We are not liable for delays, losses, or damages caused by third-party couriers, force majeure events, or circumstances beyond our control.

  • To the fullest extent permitted by law, our liability is limited to the value of the order placed.