Privacy Policy

This Privacy Policy describes how we collect, use, and protect your personal information when you visit or make a purchase from Boutique de Fleurs (the “Site”)

1. Information We Collect

When you visit the Site, we automatically collect certain information about your device and browsing behavior, including:

  • IP address

  • Web browser and device type

  • Pages visited and time spent

When you make a purchase, we collect:

  • Name

  • Billing and shipping address

  • Payment details

  • Email address and phone number

  • Delivery instructions and gift notes (if provided)

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders

  • Communicate with you regarding your order or inquiries

  • Send order confirmations, invoices, and delivery updates

  • Improve our website, customer experience, and services

  • Provide customer support

  • Comply with legal and regulatory requirements

3. Sharing Your Information

We do not sell your personal data. However, we may share your information with trusted third parties to help us run our business, such as:

  • Our e-commerce platform provider)

  • Payment processors (to securely process your payments)

  • Delivery and courier services (to deliver your flowers and gifts)

  • IT service providers who maintain our Site

We may also share your information if required by law or to protect our legal rights.

4. Cookies & Tracking Technologies

Our Site uses cookies and similar technologies to:

  • Improve your browsing experience

  • Remember your preferences

  • Provide relevant offers and marketing

You can manage or disable cookies in your browser settings, but this may affect certain features of the Site.

5. Data Security

We take appropriate technical and organizational measures to protect your personal information. While no method of transmission over the Internet is 100% secure, we strive to safeguard your data to the best of our ability.

6. Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you

  • Request corrections or updates to your data

  • Request deletion of your data (subject to legal obligations)

  • Opt out of marketing communications at any time

7. Retention of Data

We keep your information only as long as necessary to provide our services and comply with legal obligations.