Refund and Exchange Policy

 

Refund & Exchange Policy

At Boutique de Fleurs, we take great care in preparing and delivering fresh, high-quality floral arrangements. Due to the perishable nature of flowers, we have a limited refund and exchange policy outlined below.

Fresh Flowers & Floral Arrangements

• All flower arrangements are non-refundable and non-exchangeable once delivered.

• Flowers are natural products, and slight variations in color, size, or bloom stage are normal and not considered defects.

Damaged or Incorrect Orders

We are happy to assist if:

• The flowers are damaged upon delivery

• You receive an incorrect product

In such cases:

• Please contact us within 24 hours of delivery

• Share clear photos of the flowers and packaging

• Our team will assess the issue and offer a replacement or store credit, at our discretion

Delivery Issues

• We are not responsible for unsuccessful deliveries due to incorrect addresses, recipient unavailability, or refusal to accept the order.

• Re-delivery charges may apply.

Cancellations

• Orders cannot be cancelled or modified once prepared or dispatched

• Same-day and custom orders are non-cancellable